What is nano・universe Crew Members?

A membership service that can be used at all nano・universe physical stores and the nano・universe online store.
The nano・universe Crew Members program features a new points system, members-only sales and a variety of other privileges that make shopping more fun.
There’s no joining fee or annual membership fee. Please feel free to sign up.

Points from online store purchases can now be used in our physical stores and vice versa.
You’ll need to sign up for nano・universe Crew Members and transfer your points to the new system.

Membership Benefits

We're offering a range of special privileges for each Crew Members class.

Your Crew Members class depends on your total spend each year between March 1 and the last day of the following February.
Your point redemption rate also rises when you go up a class.
In addition, we offer a range of services and privileges specific to each Crew Members class.

Members class table en


Benefits for All members

"1 point = ¥1 Points can be put toward your next purchase."

Points are awarded for purchases based on the relevant point redemption rate. Please put your points toward a future purchase.
Points expire on the last day of February each year.

*Points for product purchases can only be earned and redeemed within Japan.

Visit point
Use the app to check in when you visit our stores.
When you use the Check In function on the app when you visit our stores,

When you use the Check In function on the app when you visit our stores,
When you’ve collected 20 stamps, we’ll exchange them for 1,000 points.
Why not download our nano・universe Crew Members app?

We’ll send you important information
about sales and special events.

Why not use our information service? We’ll send you the latest news, including important information about sales, after-care for the items you’ve bought, and special members-only events.

This is your chance to
collect lots of points.

We occasionally hold special events that give you the chance to earn more points than usual, which you can then use online or in store. News of these events is sent out via our information service.


Privileges for Silver Members status or higher

Member event
Members only
News of exclusive events

We occasionally hold special members-only events.
We’ll let you know about events being held for Crew Members in your membership class, such as our popular Secret Sale events.
Please use our information service.

Hem service
pants shortening

When you buy pants from us, we’ll shorten them for you free of charge if they’re too long.

*Some items may incur a fee.

Gift wrapping
gift wrapping
pants shortening

We offer a free gift wrapping service for Crew Members, who can have items wrapped in a special box for which there is normally a charge.
Feel free to use this service when buying gifts.


Privileges for Gold Members status or higher

Free shipping
Free home delivery

When you buy items from us in store, we’ll deliver them to your home free of charge.
Enjoy complete peace of mind even if you have plans later on.

Priority order
Get the items you want
before everyone else.

Crew Members enjoy priority online purchasing, so there’s no need to wait for items to arrive in store.


Privileges for Platinum Members status or higher

Special gift
As a sign of our gratitude for your custom over the year,
we’ll send you a special gift.

Once a year, we send a special gift to our Platinum members.


If you have any questions about nano・universe Crew Members, please refer to our FAQs here.